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Why are Tesla owners from third party sellers treated like second class citizens?

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  • Why are Tesla owners from third party sellers treated like second class citizens?

    I have been driving my 2017 Model X since September, trying to get registered into the Tesla click but seem to be ignored. Sent the title, registration, license, in to support as requested from support (after holding for 30min) weeks ago and still can't get access to the app, online service appointments, or even access to purchase accessories on-line due to "no product linked to my account". A call to Tesla support means another minimum hold time of AT LEAST 20 minutes. Is this what I have to look forward to for the next 3 years, 28000 miles of my warranty?
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